Hours of guessing
Patients arrive early "token lagwane" and sit 2–4 hours. Village patients travel 30–50 km without knowing the real wait.
For small clinics · Made in Pratapgarh
Token on WhatsApp.
Wait at home, not in the clinic.
Patients scan a QR, send one WhatsApp message and get their token number with a live wait estimate. No app to install. Your compounder runs the queue from a phone.
- No patient app
- Hindi · Hinglish · English
- Works on 2G/3G
Clinic Dost
online
- TOKEN DRS01
- 🏥 Dr. Sharma Clinic (Dr. R. K. Sharma)
Token kis naam se? Patient ka naam bhejein. - Ramesh Kumar
- ✅ Dr. Sharma Clinic — Aapka token #31 (Ramesh Kumar), Subah.
Abhi #23 chal raha hai. Aapse pehle 7 log, lagbhag 35 min. - ⏰ Aapka number aane wala hai (#31). Abhi #26 chal raha hai.
Dr. Sharma Clinic pahunchiye.
Live status
Abhi chal raha#23
Aapka token#31
7 log aage · ~35 min
The waiting room problem
A typical small-town clinic still runs on a paper register — and everyone pays for it in hours.
A compounder under siege
"Kitna number chal raha hai?" — the same question, all day, on the phone and at the desk, while running the register.
Nobody gets told
The doctor is late or called away for an emergency, and a full waiting room only finds out by waiting.
Today
- Paper register, phone bookings
- 2–4 hours in a crowded room
- "Kitna number?" all day
- Doctor late — nobody knows
With Clinic Dost
- Token on WhatsApp, fair order
- Wait at home, come when it's near
- Live status link answers for you
- One tap tells everyone waiting
How it works
Four steps for the patient. Nothing to download, no account to create.
-
1
Scan the QR
A QR standee at the clinic (or a link on Google Maps, posters, Facebook) opens WhatsApp with the message ready.
-
2
Tap Send, give a name
We ask one question — the patient's name — because it's often a relative booking for someone else.
-
3
Get a token + live link
Token number, the number running now, people ahead and an estimated wait. The status link updates itself.
-
4
Come when it's near
A WhatsApp alert goes out when the queue is a few tokens away (5 by default, set per clinic).
For the compounder
One big button runs the queue
The compounder is the real user, so the dashboard is built for a busy desk and a basic Android phone. Hinglish labels, big touch targets, and it installs like an app.
- Agla ▶ calls the next token — everyone's wait updates live
- Walk-in token for patients without a smartphone
- Skip, recall and absent — no one loses their place unfairly
- Pause / Doctor late messages everyone waiting
Try it — tap Agla, Pause or Walk-in on the dashboard.
Dr. Sharma Clinic
Subah · DRS01
Abhi chal raha
#23
Ramesh Kumar
Line mein 3 · ~5 min/patient
Built for how local clinics really work
Simple for patients, predictable for you, on patchy internet and cheap phones.
No app for patients
Just WhatsApp, which everyone already has.
Live status page
Now serving, people ahead, estimated wait. Updates itself and loads fast on 2G/3G.
Walk-ins welcome
Patients without a smartphone get a token with just a name. Same queue, same order.
Pause & broadcast
"Doctor 30 min late" — one tap pauses the queue and tells everyone waiting.
Morning & evening sessions
Separate numbering per session, tokens reset daily, booking opens before the doctor sits.
Fair limits
Caps on tokens per phone and on remote bookings per session keep the queue honest.
Two messages per patient
Confirmation and turn-near alert. Everything else is on the free status link.
Status & cancel on WhatsApp
Tap Status or Cancel, or just type "mera number kab aayega".
Understands Hinglish, Hindi and typos
Patients don't type commands. They write "Ramesh ke liye token chahiye sharma ji ke yahan". Clinic Dost works out what they want, which doctor, and the patient's name.
Tap a message to see how it's understood
Two layers, cheapest first
- Fast rules Instant and free. Knows doctor names, initials and aliases in both scripts (प्रिया, priya madam, dr verma), common spellings and typos.
- AI fallback Only when the rules aren't sure — roughly 1 message in 5. Daily caps — per phone and overall — keep the cost bounded.
- 93%
- understood by rules alone
- 100%
- with the AI fallback
- ~20%
- of messages need AI
On our test set of 71 real-world phrasings. The AI only classifies the message — it never answers medical questions, and nothing medical is ever stored or sent.
Private by design
Appointment logistics only. Nothing more than the token needs.
Logistics only
We send token numbers and timings. Never diagnoses, prescriptions or any medical detail.
Minimum data
A name and a phone number, used only for the token. Phone numbers are deleted after 30 days.
Clear notice
Every patient sees a one-line notice on first contact, in line with India's DPDP Act. Privacy policy.
Questions doctors ask
Do patients need to install anything?
No. They use WhatsApp, which they already have. The live status opens as a simple web page.
What about patients without a smartphone?
The compounder adds them from the dashboard with just a name and gives a paper slip. They join the same queue.
What does my compounder need?
Any Android phone with internet. The dashboard opens in the browser and can be added to the home screen. We train your staff on day one.
Can patients book from home?
Yes, once booking opens before the session. You decide how many remote tokens to allow per session and per phone.
Two doctors in town have the same name. Will patients get confused?
Each clinic has its own QR code, so scanning is never ambiguous. If a patient types just "dr sharma", we show both clinics with their area and they tap the right one.
What if the doctor is late?
Tap Pause with a short note. Everyone waiting gets a WhatsApp message, and the status page shows it too.
Who sets it up?
We do, in person in Pratapgarh — QR standee in Hindi, clinic timings, staff training. Same-day help if anything goes wrong.
Start a free pilot
We're onboarding a few high-crowd clinics in Pratapgarh. We'll set everything up at your clinic, free for the pilot.